Do you need to contact Easyfly in Colombia and don’t know how? Don’t worry, you’re about to discover the easiest way to do it. Whether you have questions about your flight, need special assistance or want to make a change to your reservation, calling Easyfly is a quick and straightforward process.
You will understand in an instant the steps to follow to communicate with the airline. Prepare yourself to have all the information you need at hand, and that’s it! You will soon be speaking with an Easyfly representative to resolve your concerns or manage your flights.
How to call EasyFly’s phone number in Colombia
To contact EasyFly, your first step is to dial the customer service number 576019195920 if you are in Bogotá. On the other hand, if you are in another city in Colombia, you can call 18889277250. It is essential that you do so during the established hours, which are Monday through Friday from 6:30 am to 7 pm and Saturdays from 8 am to 5 pm. Once you have dialed, follow the instructions on the automatic menu until you can speak to an advisor . Prepare your personal information and details of your flight; this includes your identification number and the reservation code to speed up the process.
- Dial the corresponding number
- Follow menu instructions
- Have personal information at hand
Call rates may vary, so it is recommended that you check with your telephone operator before contacting us. Remember that you can also access services and queries through the EasyFly website and its digital platforms for faster assistance and without additional costs.
These steps will allow you to receive the personalized attention you need to resolve your questions or manage everything related to your flights effectively.
Options for calling EasyFly phone number
Option 1: Call from a Landline in Colombia
If you choose to contact EasyFly from a landline, you will have the advantage of possibly enjoying reduced local rates. To achieve a successful connection, you simply need to dial 576019195920 if you are in Bogotá. If you are in any other city in the country, the number to call is 18889277250. Make sure to make the call during customer service hours, which are usually broad, but vary depending on the season and days of the week. While making the call, carefully follow the instructions on the automatic menu to be redirected to the correct department.
Option 2: Call from a Cell Phone in Colombia
Making calls from a cell phone to EasyFly is just as easy. No matter what mobile operator you have, you can call the same number assigned for calls from a landline: 576019195920 for Bogotá and 18889277250 for other cities. However, keep in mind that rates may differ depending on your data plan or agreements with your mobile phone company. It is wise to check the cost plan or consult with your provider before calling to avoid surprises on your phone bill. As with calls from a landline, it is essential that you make the call within the established business hours and be ready to interact with the automatic menu to reach the service you need.
Communicating with EasyFly customer service can result in a smooth and efficient experience if you keep these options and considerations in mind, whether you choose to call from a landline or cell phone. It is important to remember to have your personal information and flight details handy so that when you are assisted by an advisor, you will be able to provide all the required information without delay.
EasyFly Customer Service Hours
Telephone Service Hours
When you need to contact EasyFly, it is crucial that you do so during the airline’s established telephone service hours. EasyFly is committed to providing you with service during the following hours: Monday through Friday from 6:00 a.m. to 6:00 p.m. and Saturdays from 8:00 a.m. to 1:00 p.m. These hours may be adjusted on holidays or for special events, so it is always a good practice to check for any changes before dialing.
Here’s what you need to know:
- Business days : The widest window to call is Monday through Friday, ideal for resolving your concerns or making reservations.
- Weekend : On Saturdays you have a morning window until early afternoon for any urgent queries.
Please note that these times are based on local time in Colombia and it is essential to call within this time frame to ensure that your call is answered by an airline representative.
Office Hours
If you prefer or need in-person assistance, EasyFly offices also have specific hours so you can plan your visit. In most cities where the airline operates, offices are open Monday through Friday from 8:00 a.m. to 6:00 p.m. and Saturdays from 8:00 a.m. to 12:00 p.m. These hours are ideal if you are looking for direct and personalized attention or if you have to carry out procedures that require your physical presence.
Here are some facts to consider:
- Extended business hours : With office hours covering virtually the entire workday, you have the flexibility to visit at a time that best fits your schedule.
- Saturday Availability : A half-day schedule on Saturdays gives you the opportunity to get your errands done even if you can’t make it during the week.
It is always advisable to check the opening hours of the local EasyFly office before heading there, especially if you live in smaller cities or if there are local holidays going on. Opening hours may vary and recent updates may not be reflected in older information.
Other channels of contact with EasyFly
Online Chat
To resolve your queries quickly and efficiently, EasyFly has an online chat service . This method allows you to get immediate answers, so if you need information right away, it’s a great option. The chat is available through EasyFly’s official website. Simply enter the site, look for the chat icon, usually located in the bottom right corner of the screen, and start the conversation. Make sure you have your personal information and flight details on hand to speed up the process.
- Available during customer service hours
- Ideal for quick responses and simple queries
- Accessible from any device with Internet access
It is important to mention that the chat service may be subject to the availability of online advisors, so there may be times when you need to wait a while before being attended to.
If you prefer to document your communications or if your query does not require an immediate response, you may choose to send an email to EasyFly. The email address for customer service is customerservice@easyfly.com.co . When sending an email, please clearly detail your situation or query, including all relevant details such as full name, ID number, booking code and any other information you believe is relevant.
- Register any query or complaint formally
- Allows you to attach documents or images that may be useful
- May require longer response time compared to other methods
Before sending your email, please check that it contains all the necessary information; this will allow EasyFly advisors to handle your case in the most effective way possible. Please note that responses through this channel may take a few business days, so if you need urgent assistance, please consider using the online chat or calling directly to the numbers provided above.
Conclusions
You now have all the tools to contact Easyfly whenever you need it. Whether you prefer immediate communication via phone or online chat or choose to send an email with more specific details, Easyfly offers you options so you can choose the one that best suits your needs. Remember that efficiency and convenience in communication are key to a satisfactory experience. So the next time you need assistance, don’t hesitate to use the contact channel that is most convenient for you.
Frequently Asked Questions
What is EasyFly called now?
Colombian airline Easyfly has officially changed its name to Clic.
How do I contact EasyFly?
To contact EasyFly, call +57 601 919 5920 and follow the instructions of the IVR system.
How to call EasyFly from Colombia?
From Colombia, contact EasyFly by dialing +18889277250 for 24-hour customer service.
Where are EasyFly flights taken?
EasyFly and SATENA flights are operated from the Puente Aéreo terminal (T2), seeking to optimize their operation and user experience.
How much luggage is allowed on EasyFly?
EasyFly allows one checked bag of up to 15 kilos with dimensions of 25cm x 40cm x 61cm and one carry-on bag of up to 5 kilos with dimensions of 35cm x 15cm x 20cm.
