Do you need help with your Avianca flight and prefer human contact to digital assistance? No problem. In Bogotá, you have the option of communicating directly with an Avianca agent to resolve your questions or manage your travels. Whether you prefer a phone call or a face-to-face meeting, here you will find how to do it easily.
With multiple communication channels at your disposal, contacting Avianca is easier than you think. From making a call to visiting one of their offices in the city, we will guide you through the steps so that you get the assistance you need without complications. Get ready to fly with the confidence of having everything under control.
How to contact the Avianca office from Bogotá
If you need advice or assistance with your Avianca flights in Bogotá, you have several reliable options. Calling the Customer Service Center directly is one of them. Dial 57 601 919 5920 or 1 888 927 7250 and you will be assisted by a representative who will resolve your concerns.
For those who prefer more personalized attention, visiting the offices is the ideal choice. You can go to the Hacienda Santa Bárbara Shopping Center, Local B113, where you will find staff willing to help you. Remember to bring the necessary documents and your ticket receipt so that they can provide you with a more effective solution.
Additionally, to report complaints or send comments, habeasdata@avianca.com is the designated email address, ensuring that your voice is heard and your issues are addressed efficiently. You can also go to the Avianca office located at CL 38a sur 34D 51, CC Centro Mayor, floor 1 Plaza Mago, if you are near the area. Lastly, if speed and convenience are your preference, live chat and email are digital tools at your disposal to get quick answers without having to travel.
Phone numbers
When you need to contact Avianca in Bogotá, it is crucial to have the corresponding phone numbers at hand. These vary depending on the office and the type of service you require.
Main Office Telephone
The Avianca main office in Bogotá has a specific telephone number assigned to facilitate the management of your queries. Call directly at 601 401 3434 . This line is available to offer you detailed information about services that include ticket purchases, flight status, frequent flyer programs and other general queries. This number is your direct link to the main office, so do not hesitate to use it to resolve your concerns with the airline.
Customer Service Phone Number
Avianca provides you with a dedicated customer service number, which is operational 24 hours a day, 7 days a week :
- From a landline: you can call free of charge at 1 888 927 7250 .
- From a cell phone: If you are out of the office or on the move, the number to dial is 57 601 919 5920. Here you will receive personalized advice for purchasing tickets, information about destinations, luggage, flight cancellations or delays, among others.
Keep these numbers handy whenever you have questions or need assistance. The efficiency and availability of Avianca’s telephone service ensures that you will find the help you need with just one call. Remember that you also have digital contact options, such as live chat and WhatsApp, for situations in which you prefer written communication or need a quick response online.
When you need to resolve specific issues such as lost flights or luggage, email can be your ally. Write to habeasdata@avianca.com and expect an effective response within 1 to 48 hours . It is vital that you include all relevant details to ensure personalized and appropriate assistance.
To speed up your process, please keep the following in mind:
- Clear subject : Concisely state the reason for your email.
- Detailed information : Provide your flight and contact details.
- Follow-up : If you do not receive a response within the specified time frame, please feel free to resend your inquiry.
Using email allows you to keep a written record of your communications, which is crucial in case you need to follow up on your requests. Additionally, the versatility of this method allows you to contact Avianca from anywhere, as long as you have access to the internet.
Social networks
Social media has become an indispensable tool for direct and fast communication. If you need to contact Avianca from Bogotá, in addition to traditional methods, you have the possibility of using different social media platforms to obtain information and assistance.
If you prefer social media interaction to resolve your concerns or share your flight experiences, you can follow Avianca on its official Facebook page. Go directly to www.facebook.com/AviancaGlobal and use the messaging service to send your queries. The page also keeps you updated with the latest news and promotions from the airline. By choosing Facebook as your communication channel, you will get a more personalized and efficient experience .
Twitter offers you a quick and concise way to communicate with Avianca. You can tweet your questions or problems directly to @AviancaNAM and expect a timely response. Follow the Twitter account to stay up to date with real-time updates on flights, services and offers.
Avianca is also present on Instagram, where you can view and interact with dynamic content about the flight experience. By following @avianca you will be connected with inspiring images of destinations and you will be informed of the latest news from the airline. Don’t hesitate to use this space for comments or questions, as Avianca also responds to direct messages on this platform.
Online chat
If you prefer the immediacy and ease of digital communication, Avianca offers a live chat service to address any questions or problems you may have regarding your flight. This service is ideal if you are looking for a quick solution or if you are unable to make a phone call.
To access Avianca’s live chat, simply follow these steps:
- Visit the official Avianca website at https://www.avianca.com/es-es/
- Click on “Help Center” and then “Contact Us”
- Select the “Live Chat/Agent” option
- Start the conversation by sharing your doubts or questions
This system is designed to allow you to communicate directly with a customer service representative without any complications.
It is worth noting that if at any time you feel confused about the available options or need extra assistance, you can request to speak to an agent by pressing the number 7. Avianca’s chat service is available 24 hours a day , ensuring that you will receive help anytime you need it, even outside of traditional business hours.
Physical address
Si prefieres la atención en persona, Avianca tiene oficinas en diferentes ubicaciones en Bogotá para asistirte. Acércate a la oficina principal en la Calle 81 #11-59. Aquí podrás resolver dudas y gestionar trámites relacionados con tus vuelos. Esta oficina está disponible de lunes a viernes desde las 10:00 am hasta las 6:00 pm, y los sábados desde las 10:00 am hasta la 1:00 pm. En busca de mayor comodidad y accesibilidad, la oficina de Avianca en el Centro Comercial Hacienda Santa Bárbara, Carrera 7 #115-60, Habitación B-113, ofrece sus servicios de lunes a sábado de 9:00 am a 7:00 pm.
Para aquellos que están más al sur, la oficina en el Centro Comercial Centro Mayor, ubicada en la Calle 38 Sur #34D-51, Piso 1 Plaza Mango, extiende sus servicios incluso los domingos de 11:00 am a 5:00 pm, además de su horario habitual de lunes a sábado.
Horario de atención
Si necesitas ayuda con tu vuelo de Avianca y te encuentras en Bogotá, es crucial que conozcas los horarios de atención. Avianca ofrece a sus clientes varios canales telefónicos para asegurar que siempre puedas recibir asistencia cuando la necesites. Para consultas generales, puedes llamar al número de servicio al cliente 57 601 919 5920. Si buscas información específica o necesitas ayuda urgente, Avianca dispone de un call center 24 horas al número 57 601 919 5920.
| Departamento | Número de Teléfono | Horario de Atención |
|---|---|---|
| Avianca Call Center 24 Horas | 57 601 919 5920 | Disponible las 24 horas |
Al enfrentarte a inconvenientes durante la reserva de tu vuelo, el soporte está al alcance de un llamado. Con diferentes teclas asignadas para cada tipo de servicio, podrás resolver tus dudas de manera práctica y eficiente. Recuerda, para cuestiones de facturación pulsa la tecla 2 y para asuntos de equipaje, la tecla 3. La atención personalizada se activa con la tecla 6, conectándote directamente con un asistente.
Conclusiones y recomendaciones
You are now equipped with all the information you need to contact Avianca in Bogotá the way you prefer. Whether you choose face-to-face communication at their offices, a phone call at any time, or the convenience of digital tools such as live chat and social media, you will receive effective and personalized assistance. Remember that the Centro Mayor Shopping Center office is also open on Sundays, giving you greater flexibility. Don’t hesitate to use the 6 key for more personalized attention if you call the call center. With these resources at your disposal, resolving your questions or problems with Avianca will be a simple and quick task.
Frequently Asked Questions
What is the official name of Avianca?
Avianca is officially known as Aerovías del Continente Americano, although its commercial name remains Avianca.
How can I contact Avianca in Bogotá?
You can contact Avianca in Bogotá by calling +57 601 919 5920 / 1 888 927 7250 and following the call process they will indicate to you.
Where can I check the status of my Avianca flight?
To check the status of your Avianca flight, visit the website in the ‘Flight Tracker & Trip Tracking’ section, fill in the required information and click ‘Check’.
What should I do if I want to change my flight with Avianca?
To change your flight with Avianca, go to “Your Reservation” on avianca.com, click on Manage your reservation and follow the process to select your new flight and confirm the change.
How can I contact an Avianca advisor?
To contact an Avianca advisor, you can call the Contact Center at 01 800 123 3120 or for baggage matters at 01 800 263 0740.