Do you need to contact Avianca in Colombia and don’t know how to do it? Don’t worry, you’re about to discover the easiest and fastest way to communicate with the airline. Whether you need to make changes to your reservation or have a question, you’ll find the solution here.
Calling Avianca is as easy as dialing 57 601 9195920 from any phone in Colombia. In just a few steps, you’ll be in contact with an advisor who will help you with all your travel needs. Get ready to receive the attention you deserve without complications.
How to call Avianca from Colombia by phone
If you need assistance with your Avianca flight, calling by phone is one of the most efficient ways to get help. To do so, dial 576019195920 , which is the Avianca customer service number in Colombia. This number connects you directly to an advisor who can assist you with your travel queries.
To contact Avianca:
- Visit the official website https://www.avianca.com .
- On the main page, scroll to the bottom and look for the “Contact Us” option .
- On the contact page you will find a detailed list of available phone numbers for various regions.
- By searching for “Colombia” in the corresponding bar, you will get the number specified for your region.
- By dialing 576019195920 , select your preferred language to communicate.
Remember that our customer service is designed to resolve your concerns quickly and effectively, ensuring that any procedure or query you may have is properly addressed.
Options to contact Avianca by phone
When you need to resolve queries or arrange services related to your flight, you have several alternatives to establish telephone communication with Avianca. Below, you will find two of the main options that will allow you to obtain the assistance you require in an efficient and safe manner.
Call Avianca Customer Service Number
If you are looking for immediate assistance , you have the option of calling Avianca customer service by dialing 57 601 919 5920 or 18889277250. Through these numbers you can:
- Check the status of your flight with Avianca
- Clarify doubts regarding the baggage policy
- Get information about onboard services
The attention you will receive is personalized and available 24/7 . In addition, you can communicate in your native language , which makes it easier to understand and makes you feel more comfortable during the call.
Steps to Contact Customer Service:
- Dial one of the numbers 57 601 919 5920 or 18889277250 from your mobile or landline phone.
- Follow the instructions of the IVR system to select: – Option 1 : Preferred language – Option 2 : Flight status – Option 3 : Baggage information
- Please wait to be connected to an expert advisor who will answer your query.
Call the Avianca Reservations Number
If you need to book a new flight or modify an existing reservation , Avianca has specific telephone lines available for these tasks. You can call 601 3073940 and 57 601 919 5920 at any time, as the service is provided 24 hours a day, 7 days a week, and best of all, there is no additional cost for the call.
- Dial 601 3073940 or 57 601 919 5920 from anywhere in Colombia.
- Follow the instructions given by the IVR system to: – Press 1 : Choose the language of your preference – Press 3 : Proceed to book your flight – Press 5 : Speak directly with an agent
- An Avianca representative will assist you with your reservation and any other related requests.
Remember to verify the numbers before calling to ensure you are using the correct channel for your needs.
Avianca customer service hours by phone
Understanding Avianca’s business hours is crucial to planning your call and getting the help you need in a timely manner. Whether you’re looking for information about your flight, want to resolve questions about your reservation, or need special assistance, Avianca offers you several options to communicate effectively with them.
Business Hours During Business Days
Avianca understands that your days are busy and offers a wide range of customer service hours to suit your needs. From Monday to Friday , you can call the customer service number 24 hours a day , so you can handle any issue without worrying about regular business hours. This extended service demonstrates Avianca’s commitment to its customers, guaranteeing continuous support.
Contact Options During the Week:
- Main Number : You can call any time of the day to get immediate answers to your queries.
- Email : If you prefer to write an email, you can send it to habeasdata@avianca.com, and wait for a response during business hours.
Important Keys When Calling:
- Key 1 : General information
- Key 2 : Billing details
- Key 3 : Baggage service
- Key 5 : Flight status
- Key 6 : Talk to an assistant
Opening Hours During Weekends and Holidays
Customer service has been adjusted for weekends and holidays. On Saturdays , telephone support is available from 10am to 1am , allowing you to make enquiries and manage your reservations during the day as well. It is important to keep these hours in mind to avoid any inconvenience when trying to communicate outside of these hours.
Attention on Saturdays:
- Telephone : 1 888 927 7250 or 57 601 919 5920 from 10am to 1am .
- WhatsApp : A contemporary and comfortable alternative if you prefer to write.
- Patience Recommended : There may be wait times, please try again later if necessary.
Avianca’s constant willingness to address your concerns is reflected in the variety of communication channels available throughout the week. Don’t hesitate to use them whenever you need to.
Tips and recommendations for calling Avianca from Colombia
Calling Avianca is easy, but efficiency and anticipation are key. Before you dial, make sure you have your flight information and any relevant details on hand. This includes your reservation number, flight dates, and personal details.
Peak call times are usually in the morning and evening. If you prefer faster service, try calling at alternate times.
When you call Avianca:
- Dial 1 888 927 7250 or 57 601 919 5920 from your landline or cell phone.
- Follow the IVR instructions and select the option that best suits your needs.
If you are abroad, please note that charges may vary depending on your telephone operator . To avoid surprises on your telephone bill, please check this before calling.
When communicating with Avianca, stay calm and be clear with your request. Patience is vital , especially during peak season when lines may be busier. Using chat support can be an effective alternative if you prefer not to call.
Other ways to contact Avianca for questions and support
If you are looking to communicate with Avianca in ways other than the telephone, there are efficient options that will provide you with timely assistance according to your needs.
Live Chat on the Avianca Website
Live chat is an interactive tool that allows you to quickly resolve queries. If you need to speak to an agent about a reservation, cancellation or flight change, this is a great option. Avianca offers 24-hour live chat service , which is perfect if you have a tight schedule or an emergency arises outside of regular business hours.
To start live chat:
- Visit the official Avianca website.
- Click on the “Contact Us” section located under “Quick Links”.
- Select the message icon to start the conversation.
It is important to have a stable internet connection to avoid interruptions during the dialogue with the representative.
Send an Email to Avianca
Another effective method is sending emails . If you prefer to document your queries or need to send more extensive details about your situation, email is a suitable alternative.
To contact Avianca by email, please use the following address:
- habeasdata@avianca.com for matters related to personal data or to follow up on a previous request.
- servicioavianca@avianca.com to provide feedback or if you have a specific issue that needs to be resolved.
When using email, be sure to include all relevant information such as your full name, flight details and reservation number to expedite the service process. Avianca strives to respond to emails in a timely manner, although response time may vary depending on the volume of inquiries received.
Frequently Asked Questions
How to call Avianca in Medellin?
To contact Avianca in Medellín you can call +57-601-919-5920, available 24 hours a day, seven days a week.
What is the name of Avianca in Colombia?
Avianca in Colombia emerged from the merger on June 14, 1940 and was known as Aerovías Nacionales de Colombia, from which its current name comes.
How do I know what my reservation number is on Avianca?
Your Avianca reservation number is printed on your boarding pass.
What does Avianca’s XS fare include?
Avianca’s XS fare includes only one personal item. Carry-on or additional baggage can be added when checking in online.
How to make a claim with Avianca?
To make a claim with Avianca, call the toll-free number 1 (800) 284-2622, service available 24/7.