Do you need to contact Easyfly and don’t know how to do it? Don’t worry, we’ve got you covered. Whether you’re in Medellín, Bogotá, Cali or any other point in Colombia, Easyfly offers various options for you to communicate with them easily and quickly.
With numbers available 24/7 and a variety of communication channels, getting in touch with Easyfly is easier than you might imagine. Whether you want to make a reservation, request information or manage changes to your flights, here we will show you how you can get the assistance you need at any time.
How to contact EasyFly
If you need fast and efficient assistance, EasyFly offers you several options. Whether you want to make reservations , request information or manage changes to your flights, there will always be a means of communication available to you.
Call local contact numbers according to your city:
- Bogota : 57 601 9195920
Please remember that these services are available 24 hours a day , every day of the week. Please feel free to contact us by phone or via live chat on WhatsApp to get immediate answers to your concerns.
Ways to contact EasyFly
Phone
If you need immediate assistance or would like to make enquiries over the phone, EasyFly has several contact lines. Depending on your location in Colombia, you can access specific local numbers:
| City | Contact Number |
|---|---|
| Bogota | 57 601 919 5920 |
For more direct and personal matters, WhatsApp is a convenient alternative, with + 57 601 919 5920 available during set times.
Communicating via email is a great way to send your suggestions, complaints or requests without the need for an instant response. Email addresses provide an asynchronous communication channel that allows you to compose your messages in detail. EasyFly allows you to contact us via the following address:
- mediadigitales@easyfly.com.co
Deeds sent to this address are usually answered promptly, ensuring constant communication with customer service. Additionally, you can subscribe to receive special offers and promotions directly to your email.
For those who prefer to send their concerns or complaints in a more formal or documented manner, email is also the appropriate way. Customer service will be responsible for properly managing your email, ensuring efficient handling of your request.
Customer service hours
When trying to contact EasyFly, it is crucial to know the airline’s opening hours in order to resolve your concerns or carry out procedures more efficiently. Here we will explain the customer service hours for both weekdays and weekends and holidays.
Working days
During business days, you have several options to contact EasyFly . If you prefer telephone contact, you can call local numbers in different cities in Colombia. For general matters, EasyFly’s national toll-free line is the appropriate channel. Likewise, the WhatsApp service is highly sought after due to its convenience.
EasyFly’s phone and WhatsApp service hours:
| Service | Number | Opening Hours |
|---|---|---|
| Telephone Service | 576019195920 | Monday to Friday – 05:00 AM to 09:00 PM |
| 17868828749 | Monday to Friday – 06:00 AM to 08:00 PM |
Aside from the phone, emails and social media are effective ways to communicate without requiring an immediate response. Don’t forget to have your flight or reservation information on hand in case you need specific assistance.
Weekends and Holidays
EasyFly continues to offer customer service on weekends and holidays, although with slightly reduced hours. It is important to bear in mind that during these days, demand for customer service may be higher and, therefore, waiting times may increase. Organising your call or message in advance may be beneficial.
Opening hours during weekends and holidays:
| Service | Number | Opening Hours |
|---|---|---|
| Telephone Service | 576019195920 | Saturdays, Sundays and holidays – 06:00 AM to 08:00 PM |
| 17868828749 | Saturdays and Sundays – 08:00 AM to 04:00 PM |
For more immediate support, it is advisable to use the online chat or social media platforms, available 24 hours a day . It is worth noting that even outside of these hours, the EasyFly website offers a FAQ section that can be very useful to resolve common questions without the need for direct contact.
EasyFly social networks
Social media has become an essential tool for customer service in the aviation sector. EasyFly, aware of this trend, has established communication channels on multiple social platforms. In this section, you will discover how to use these channels to make enquiries, raise complaints, or simply interact with EasyFly.
If you prefer the simplicity and familiarity of Facebook for your online interactions, EasyFly’s official page offers you a space where you can contact the airline directly. When you enter EasyFly Flights , you will have the option to send a private message through the Messenger service. Personalized attention and quick response are key aspects. Also, stay up to date with the latest news and exclusive offers by giving their page a “Like.”
For those who like immediacy, Twitter offers a dynamic and concise platform for contacting EasyFly. By following the @EasyFlyVuelos account , you can send your queries in the form of a tweet or direct message. This is ideal for getting quick answers to specific questions and staying up to date with real-time updates on flights and promotions.
If your preference is for visual content, EasyFly’s @easyflyvuelos Instagram account will allow you to not only maintain effective communication but also enjoy images and videos that will bring you even closer to the flight experience offered by the airline. Contact us via DM (direct message) to resolve your doubts and let yourself be seduced by the outstanding publications that inspire your next trips.
Conclusion
You are now equipped with all the information you need to contact EasyFly in the way that best suits your needs. Whether through phone calls, WhatsApp, email or social media, you have multiple channels at your disposal to resolve your queries and manage your flights. Remember that customer service is available even on weekends and holidays, albeit with slightly reduced hours. Don’t forget that the airline’s website is also a useful tool for quick queries. With these options, you will always be connected and ready for your next trip with EasyFly.
Frequently Asked Questions
Where does EasyFly operate in Bogotá?
EasyFly and SATENA operate from the Puente Aéreo terminal (T2) in Bogotá. This change seeks to optimize operations and improve passenger experience.
What happens if the suitcase weighs more than 23 kilos?
If the weight exceeds 23 kilos, EasyFly will apply an additional charge. Hand luggage must weigh between 6 and 10 kilos, with maximum dimensions of 55cm x 40cm x 20cm.
Who owns EasyFly airline?
EasyFly is owned and founded by Alfonso Ávila, who created the airline to offer short-distance travel in Colombia and reduce waiting times for connections.
How much do they charge per kilo by plane?
Each kilo of excess baggage on domestic flights can cost between 50 and 140 pesos. Weight limits are set by each airline for checked baggage.
How much does excess baggage cost on EasyFly?
The excess baggage fee on EasyFly is USD$1 per additional kilogram. Rates may vary by airline, date and route.
